Return Policy

CALABRO Return and Exchange Policy

At CALABRO, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes a product may not exactly meet your expectations, and we are here to provide a smooth and easy returns process. Below are the details of our return policy:

Our Policy:

  • Free Size Exchange: If your item doesn’t fit perfectly, you can exchange it for the right size. We offer a free size exchange on all purchases at no additional cost to ensure the perfect fit.
  • Store Credit for Returns: We offer full store credit on all returns within 14 days of purchase, no questions asked. This allows you the flexibility to choose another item at your convenience.
  • No Refunds: We do not offer refunds, but we are dedicated to ensuring your satisfaction through our store credit and exchange options.
  • Shipping Costs: Customers are responsible for the return shipping cost. We cover the shipping costs for the replacement item sent to you.
  • Condition of Items: Returned items must be in their original condition, with all tags attached. Items that are damaged, altered, or worn are not eligible for an exchange or store credit.
  • Processing Time: Exchanges and store credits are processed within 7 business days after we receive the returned item.

Size and Style Exchange:

  • Sizes: We provide size exchanges to help you find the perfect fit. Please use our detailed size charts to help you make the best choice.
  • Styles: Please note that we do not offer style exchanges. If you receive a faulty product or a product different from what you ordered, we will issue store credit.

Returning Faulty or Incorrect Products:

  • Contact Us: If you receive a faulty or incorrect item, please contact us at sales@calabro.com.au within 14 days to report the issue.
  • Return Address: Ship the item back to us at PO BOX 6102, Wetherill Park NSW 1851.
  • Item Condition: Ensure the item is returned in its original condition with all tags intact to qualify for store credit.

Australian Consumer Law:

  • Consumer Guarantee: Products and services bought in Australia come with a guarantee that they will work and do what they are intended to do. You may be entitled to a repair, replacement, or refund under certain circumstances.
  • Major Problems: For significant issues, you can request a replacement or refund.
  • Minor Problems: For minor issues, you may be offered a free repair.

How to Make a Claim for Reimbursement:

  • Calculating Reimbursement: Determine the cost needed to compensate for the problem.
  • Contacting the Business: Contact us to discuss the issue and present your claim. Provide proof of purchase.
  • Formal Dispute Resolution: If the matter cannot be resolved, you may pursue formal dispute resolution or legal action.

Contact Us:

  • If you have any questions or need assistance with returns, exchanges, or any other inquiries, please do not hesitate to contact our dedicated customer support team at sales@calabro.com.au. We are here to ensure that your experience with CALABRO is positive and memorable.

Terms and Conditions:

  • This policy is subject to change. Please refer to our website or contact customer support for the most current information.

Thank you for choosing CALABRO. We look forward to serving you and making every occasion unforgettable.